About Us

About Us

Arnold & Mo Ltd, (onsafaris.com) is a company based in the UK. our staff possess an in depth understand of the tourism industry, the suitability of holiday destinations and/or availability of the products, giving our approach a real personal touch so as to deliver your expectations.

Having that local understanding of your destinations and the ability to give a more personalized service, which seldom happens with many companies who are primarily sales driven, we create a positive and unique custom aimed at keeping you, the customer happy.

Our holiday packages are closely monitored to ensure that they meet your expectations. Onsafaris.com has a feed back policy and requests all it's customers to submit a feedback on purchase of any holiday. This is designed to assist us continually improve the services we offer at all stages of the process. The senior management at Arnold & Mo. Ltd are charged with the responsibility to follow up on customer feedback. The management approach to this responsibility is used as a means of appraisal ensuring issues raised by our customers are addressed promptly and with the due diligence and attention they deserve.

Arnold & Mo Ltd

Company Establishment.

Onsafaris.com is a Division of Arnold & Mo. Ltd that was established to cover our European market. This was the result of an expansion of our African base (all seasons safaris establishes for over 15 years) which saw huge expansion in the American market, Japan and the Asian continent. Arnold & Mo Ltd is licensed under the England and Wales Jurisdiction.

The Safaris division is set to run as a distinct entity* giving the division the flexibility to advertise and make commercially viable offers within the tourist industry. This ensures that onsafaris.com gives the best offers in the Market* and continues to reinvent the holiday packages to suit and meet customers needs. Onsafaris.com is committed to providing a world class service at affordable prices.

Organisational Structure

Arnold & Mo Limited Safaris Division

1.   Corporate vision

The Vision and Mission for Safari & Holiday Sector

The All seasons Safaris (Africa) and Onsafaris.com (Europe) sets out the mission:

Arnold & Mo Ltd is organisation with a vision to be among the best in Europe. Our organisation is well establishes with-in Africa as one of the major leading tour operators across the region, under the trading name All seasons Safaris established for over 15 years. This means our prosperity has attracted investment the expansion to Europe (under the on safaris.com brand) created jobs and also a safe and caring community where people want to live, work and where everyone is helped to achieve their full potential.

The Plan has 10 key inter-linked themes and sets out how the organisation will tackle the main challenges facing tourism division in Europe:

1. An Onsafaris.com for everyone.
2. An Onsafaris.com where people can get involved
3. An Onsafaris.com where people want to work
4. An Onsafaris.com with the best Safari destinations
5. A caring and corporate conscientious Onsafaris.com
6. A Diversifying Onsafaris.com
7. A prosperous Onsafaris.com
8. A creative Onsafaris.com
9. An organisation that protects the environment.
10.An accessible Onsafaris.com

Onsafaris.com is the result of the organisations expansion planning process. The Plan is the first ever single overarching strategy which will enable the entire Management & Staff members work together to increase the well being of the Local communities in Africa by coordinating services, helping charities and targeting investment.

The modernised Safari sector service supports all 10 themes, and specifically themes 1, 6, 7, and 8.

The new European holiday sector will be fully accessible for all customers, both in terms of physical access and access to services (it is also a major successful project for the on safaris.com brand).

The service is becoming a lynchpin in the delivery of Quality holidays and affordable prices agenda (for example in the drive to match quality and price was started by the all season African sector that lead to the expansion into the European market, which has seen over 10,000 new holiday makers use the service) The Service is continually developing its provision of customer support services, working directly with other agencies and providing first Customer experience during the booking process and whist on safari.- theme 7.

Theme 8 sets as a target the provision of self-styled safaris that meet the specific requirements of our customers. (Our tailor- made safaris is part of an on-going and creative agenda).

Mission
The Safaris & Holiday divisions Service supports the Corporate Plan by opening doors to culture, heritage, integration and learning opportunities of the different exotic holiday region and beyond.

Vision

Is to assist all holidaymakers make informed choices and confidently undertake their safaris.
Create memorable experiences for our customers.
Enhance our motivated & diverse workforce.
Protect the environment.
Involve the local communities to participate in our agenda. By doing so we:

Encourage development with-in the African communities in terms of:

Water
Food
Shelter
Health care
Education
Job opportunities

Our pledge to the local communities is:

1. To donate a percentage any proceeds of our sales in Europe to help the impoverished communities in Africa.

2. Support radical services in injecting the basic needs to the communities.

3. To assist in creating awareness about the problems facing the communities.

4. To assist in the process of raising funds to develop the local facilities and provide the basic necessities

Our Charity of choice

Christian Women Aids Awareness program.

The Reason we selected this charity.

1. Christian Women Aids Awareness program. (Cwaap) Is educating the African communities on real issues affecting Aids Victims.

3. Cwaap cares for Aids victims during most demanding stages of the condition by providing basic nursing care which stretches their resources.

2. Cwaap takes in Aids orphaned children, who see this organisation as their last hope.

3. Cwaap has diversified to other charity activities such as providing food hungry communities and boreholes for clean drinking water, which reduces disease and child death rates.

4. Cwaap looks to expand their activities into educating the local communities by assisting to provide books uniforms and school fees.

Other charities

We look to include other charities in our support scheme.

We also support other charitable activities and events.

To help support the African communities

Donate here

Email: cwaap.donations@onsafaris.com

Report Summary:

What makes us different?

Integrity. Honest, Openness and Responsibility

These qualities have successfully governed our approach to business through out the years. In line with these values, onsafaris.com believe that to best serve our customers you should have at your fingertips the best available information - to help make your holiday not just a good one, but a great one. From the moment you browse through our website until you return home from your holiday, we aim to provide you with the most independent and honest travel advice. By giving you the right information from day information that can make your holiday better and help you avoid any nasty surprises.

Competitively Priced Holidays

All the holidays and flights, cruises that we promote on this website are competitively priced, guaranteeing you will get a good deal whether you want to go away at the last-minute or make a booking for next year.

Customer and Employee Focused

We pride ourselves on the service we offer our customers and embrace the concept of repeat custom. We can only do this by interacting with our customers to establish find out what they want and not assuming the customers needs
. We regularly conduct research on various aspect of the tourism industry particularly in Africa and use our findings and your comments to improve our service. The people who work for us are also paramount within our business, and we seek to achieve the acclaimed Investor in People award. This is your guarantee of our commitment to the development and training of the people who serve you.

Quality Assurance

We understand the need for quality in all aspect of our service, without this Safaris can easily end up being boring, frustrating, and sometimes, even dangerous. (At Onsafaris.com & ALL SEASONS divisional operations) Our detailed and extensive planning policy procedures ensure high standards of quality and an exciting experience.

Our Risk Assessment procedures ensure that clients safety and well being is of paramount consideration during our planning processes, as we understand that your prime reasons to travel is to enjoy yourself, see wildlife, experience the different cultures, history and the people at the holiday destination of your choice. This is the basis for every safari Itinerary that we offer.

Corporate Customer services Culture.

Efficiency.

.

Part of the Community

Community development and participation is at the heart of the Arnold & Mo Support Group, and we have made it clear that we wish to be a community builder, helping to find - and support - co-operative solutions to the challenges facing communities across our trading area. To this end, financial and human resources are made available to support a variety of initiatives. So enjoy our website, safe in the knowledge you are browsing with a reputable company and that we want to help make your holiday not just a good one, but also a great one!

The Companies division in Africa is All seasons safaris (Our Africa base) the establishment is approaching 20 years of service in the tourism sector of Eastern Africa.

Members of:

ASTA- American Society of Travel Agents
ATA -African Travel Associations
Eco-Tourism Society of Kenya
Ministry of Tourism and Wildlife-Kenya

Company ID: 900182257
All Seasons Safaris & Tours - African division.

You can contact us by using the online form or going to the contact us page.

1.	We Aim to provide services without delays or unnecessarily bureaucratic procedures.
2.	To resolve issues that arises in the quickest way possible.
3.	To provide our customers with information that is necessary, relevant and understandable.

1.	We Aim to provide a services with comprehensive information about the Holiday and Safaris in Africa that we provide.
2.	With comprehensive information about the Holiday and Safaris in Africa that we provide.
3.	We endeavour to always match our client’s expectations and often exceed them.

1.	We Aim to provide services that are at the best prices in the market without compromise of quality.
2.	To establish the most exotic Safari & Holiday destinations that are affordable and exclusive.
3.	To assist our clients minimise their costs by proper and effective planning.